Shipping policy

SHIPPING POLICY

At Aegiscarry (operated by aegiscarry), we ship every order quickly,
carefully, and with full tracking — because your trip plans
shouldn't wait.

▸ FREE SHIPPING ON ORDERS OVER $80

All US orders over $80 ship free via standard delivery.
Orders under $80 incur a flat $7.95 shipping fee at checkout

▸ PROCESSING TIME

Orders are processed within 24 business hours of payment confirmation (Monday–Friday, excluding US federal holidays).

You will receive a shipment confirmation email with tracking
information the moment your bag is on its way.

▸ DELIVERY TIMES (UNITED STATES)

📦 Standard Shipping 2–5 business days Free over $80
🚀 Express Shipping 1–2 business days $19.95
⚡ Priority Overnight Next business day $39.95

Delivery times begin once your order ships, not when it is
placed. Times are estimates from the carrier and not guaranteed.

▸ INTERNATIONAL SHIPPING
We ship to most countries worldwide. International rates and
delivery times are calculated at checkout based on destination.

🌍 Canada 3–7 business days From $14.95
🌍 United Kingdom 5–10 business days From $24.95
🌍 European Union 5–10 business days From $24.95
🌍 Australia 7–14 business days From $29.95
🌍 Rest of world 7–21 business days Calculated

International customers are responsible for any customs duties,
import taxes, or VAT charged by the destination country. These
fees are not included in our shipping rates.

▸ ORDER TRACKING
Every order includes free tracking. You'll receive:

✔ A confirmation email immediately after purchase
✔ A shipping email with tracking link within 24 hours
✔ Delivery notification when your bag arrives

Lost your tracking number? Email us at info@aegiscarry.online
with your order number — we'll resend it within 1 business day.

▸ SHIPPING DELAYS
While we ship every order within 24 hours, we cannot guarantee
carrier delivery times. Delays may occur due to:

- Weather or natural disasters
- Customs processing (international orders)
- Carrier capacity during peak seasons
- Incorrect or incomplete shipping addresses

If your order is significantly delayed beyond the estimated
window, contact us at info@aegiscarry.online and we will work
with the carrier to locate it.

▸ INCORRECT OR INCOMPLETE ADDRESSES
Please double-check your shipping address at checkout. Orders
returned to us due to an incorrect address will be reshipped
at the customer's expense ($7.95 USD).

If you notice an address error after placing your order, email
us within 2 hours at info@aegiscarry.online — we'll do our best
to update it before shipping.

▸ LOST OR STOLEN PACKAGES
Once tracking shows your order as "Delivered," it is the
customer's responsibility. However, if your package is marked
delivered but missing, please:

1. Check with neighbors, mailroom, or building manager
2. Wait 24 hours (sometimes carriers mark early)
3. Contact us at info@aegiscarry.online within 7 days

We'll file a claim with the carrier and work to resolve it.

▸ DAMAGED IN TRANSIT
If your bag arrives damaged due to shipping, contact us within
7 days of delivery with photos of the damage and packaging at
info@aegiscarry.online.

We'll ship a replacement immediately — no return required for
shipping-damaged items.

▸ CARRY-ON FIT GUARANTEE
AegiscarryTravel Bag 2.0 is guaranteed to fit standard airline
carry-on dimensions (22"×14"×9"). If you're ever charged a
carry-on fee because it didn't fit, email us your receipt
within 72 hours at info@aegiscarry.online for reimbursement
up to $75.
▸ QUESTIONS?
Email: info@aegiscarry.online
Response time: Within 24 hours, 7 days a week

Last updated: November 2026